Key Technology opens a customer visit center – The Innovation and Solutions Center – in Hasselt, Belgium.
This facility enables processors to participate in equipment demonstrations, application tests and training, both in-person and remotely via a live video interface.
The 2,500 sqm facility accommodates multiple customers simultaneously for equipment demonstrations, application tests and training.
It features several Key sorters and vibratory conveyors.
The equipment will be configured to simulate continuous processes that imitate the food manufacturer’s production environment more effectively than testing in batch mode, giving customers a more accurate assessment of how the equipment will perform with their products in their plants.
The center has a demonstration laboratory, an area for extended application testing and multiple training rooms.
A live video feed gives those unable to travel to Hasselt the ability to see the same demo/test/training as those present.
This feature enables any team member, present or remote, to make observations, ask questions and, if needed, effect a change in the process in real-time.
It also contains equipment in an area reserved for Key’s research and development use.
Offices will house personnel such as sales, applications engineering and service as well as marketing, finance and senior staff.
The new center complements Key’s other Innovation and Solution Centers, which are located at the company’s headquarters in Walla Walla, Washington, Sacramento, California, USA and Melbourne, Australia.
