The Bosch Global Service Solutions (SO) will from January 1, 2016 bring together all the internal and external services offered by the company.
Besides continuing services such as eCall, customer support, and business process outsourcing, SO will also become Bosch-internal provider of shared service functions relating to administration and sales.
The division will emerge from the Service Solutions business unit, which is run by Bosch Sicherheitssysteme GmbH and headquartered in Frankfurt, Germany.
At a later date, it is to be carved out as an independent legal entity.
This organizational change will not affect associates’ terms of employment.
The Service Solutions business unit has developed well in recent years, posting continuous double-digit growth.
Worldwide, it creates 500 new jobs each year.
In total, the unit currently employs 5,000 associates.
Focus of portfolio
Internally, the company hopes this move will help it continuously improve its processes.
The global shared services that already exist at Bosch, or are planned for the future, are to be brought together and given a common standard basis.
The company Bosch has already launched individual shared-service initiatives in areas such as accounting and human resource management.
The creation of a new division will give rise to new potential for improving service quality and efficiency, as well as for reducing red tape.
At the same time, the new division’s task will be to further expand its portfolio of services for external customers.
Apart from various shared-service solutions for transport and buildings, the focus will also be on customer communication and customer support.
Here, the company can combine its technical expertise with the proven capability of an experienced control center operator and communication service provider.
