CHEP Australia’s national Logistics Control Centre has opened at Erskine Park, New South Wales.
“Using our data, network knowledge and logistics management expertise, the CHEP Australia team has designed a sophisticated logistics management system that will improve the level of service we provide our customers,” says global group president of CHEP Pallets Peter Mackie.
The new system uses detailed real-time information from multiple sources, including video feeds from CHEP yards and live network data, to predict up to three hours in advance whether a delivery of CHEP equipment will be impacted by events in the network.
The new control centre provides a greater level of network visibility and has mechanisms to help manage issues as they arise.
If a delivery is impacted by issues such as traffic congestion, the system triggers an alert which assists the team in proactively managing the situation.
In the event of a delay, the team is better enabled to quickly contact customers with a new expected delivery time.
“We only carry pooled equipment at CHEP Logistics. We devote our resources and expertise in network planning, efficiency and safety to ensuring CHEP equipment is where it needs to be, when it needs to be there,” says president of CHEP Australia & New Zealand, Phillip Austin.
“The Logistics Control Centre enables us to offer the personal service of a smaller operator with the benefits of larger logistics provider such as scale and network capacity, with the potential for enhanced Chain of Responsibility compliance.”
The company says many food and beverage manufacturers rely on CHEP equipment, such as the blue pallet or retail display pallets and beverage trays, to move their products through the supply chain.
Using CHEP Logistics for the delivery and pick up of their pooled equipment, manufacturers can free up their fleet for other uses and need not pay for any waiting time in a queue at CHEP service centre or for empty return legs.
They can also use vehicles that are chain of responsibility compliant and CHEP Logistics trucks that are designed to be loaded and unloaded more quickly, and to carry 10% more pallets.