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Europe: Mettler Toledo cuts downtime with remote monitoring services

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Mettler Toledo launches the InTouch Remote Services for weighing equipment, which alerts its Service personnel when issues that could affect scale operation or accuracy occur.

This helps keep essential weighing processes running smoothly and enhances uptime and productivity.

Essentially, InTouch Remote Monitoring evaluates the operating condition of scale systems 24/7, watching for important parameter changes using the highest level of third-party certified network security.

This view of the operational state of connected devices makes sure that scale alarms and events do not go unnoticed.

Examples of events monitored to ensure the health of your weighing assets include:

– RAM battery that is critically low,
– Calibration expiration/test dates,
– Control limit failures/capacity issues,
– Input/Output communication errors,
– Low-level load-cell excitation, and
– Zero captured during calibration.

Users authorize the level diagnostic access—either basic remote monitoring or more robust remote support.

Remote monitoring alerts allow users to take necessary corrective action, while allowing Mettler Toledo Service technicians to investigate and either resolve the issue or dispatch trained field personnel, while protecting proprietary information.

All InTouch activities are automatically archived for historical analysis and reporting, which can be useful for quality control and process improvement initiatives.