Taste, price and convenience are no longer the sole deciding factors when people buy food and beverages, according to a new study, from Deloitte, Food Marketing Institute (FMI) and Grocery Manufacturers Association (GMA).
The study, Capitalizing on the Shifting Consumer Food Value Equation, found that 51% of Americans surveyed weigh “evolving drivers” – health and wellness, safety, social impact, experience and transparency – in their purchasing decisions, in addition to the “traditional drivers” of taste, price and convenience.
Moreover, this occurs regardless of demographic factors.
“Contrary to conventional wisdom, it’s not just the millennials or most affluent putting these evolving drivers in the mix,” said Jack Ringquist, principal, Deloitte Consulting and global consumer products leader.
“Our research reveals that the preference for these attributes does not differ by generation, income level or region, but is pervasive across these groups.”
“The US consumer has changed in a fundamental and impactful way, and people’s preferences are becoming even more fragmented than the food industry may have anticipated.”
The study also showed a shift in the way people think about food safety.
The study finds consumers no longer define the concept of food safety based on near-term risks to their health.
Instead, 74% of respondents in Deloitte’s 2015 Consumer Food Value Equation survey believe that a definition of food safety limited to “one that will not cause any immediate, physical, harm” is insufficient.
Consumers now link health, wellness and transparency with their definition of safety, and include factors such as free from harmful ingredients (62%); clear and accurate labeling (51%); and fewer ingredients, processing and nothing artificial (42%).
“Food retailers are inherently ‘shopper advocates’ and they respect that their customers want both genuine and transparent shopping experiences,” said FMI chief collaboration officer Mark Baum.
The joint study addresses several implications of the shifting value equation for the food and beverage industry – one where some brands will ‘double down’ on their strengths and focus more specifically on the more-traditional needs, while others invest more and explore evolving needs. I
Industry implications of the report’s findings include:
• Consumer tastes and preferences will continue to fragment;
• Retailers’ role influencing consumer purchase decisions will continue to increase;
• Smaller, newer companies will leverage new technologies, third party relationships and improve engagement to earn consumer trust;
• Larger competitors within the industry will adjust to fulfill new, unique value propositions; and
• Market success will be determined by building purpose-driven competitive advantages.
“Today’s consumers have a higher thirst for knowledge than previous generations and they are putting the assessment of that information into their value equation,” said Jim Flannery, senior executive VP, operations and industry collaboration at GMA.