Mettler Toledo has released a Competence Brochure for retailers to easily understand the service offerings that can precisely suits their needs – and to gain more information about new ways of achieving more operational uptime and boosting sales success.
The service portfolio covers the entire product life cycle, from installation and calibration to maintenance and remote services.
Within the framework of its professional services, the company also helps its retail customers by adapting the weighing technology to their needs.
Adaptations can include tailor-made layouts for the operator screens on scales and conceptualization of digital signage campaigns.
The brochure provides an overview of all the individual service elements along with attractively priced ready-made service packages.
“Our market-leading service offering is built entirely around safeguarding the operational uptime of business-critical equipment and helping retailers to optimize their sales processes,” says global service champion Eric Miller.
“Our new brochure also shows retailers how they can shorten response times thanks to state-of-the-art remote service solutions.”
“This enables them to utilize the technical capabilities of their scales to the fullest extent.”
The brochure includes details about:
– Repairs and calibration: A network of factory-trained service technicians guarantees rapid on-site repairs.
They take care of timely adjustments and calibration activities to ensure continual compliance with all relevant local regulations.
– Installation, set-up of new equipment and provide employee training based around flexible programs.
– The company’s industry experts supervise tailor-made projects such as chain-wide roll-outs and upgrades to scale configurations.
– Software and remote services: A large proportion of all service calls can be resolved either by phone, e-mail or secure network connection, enabling equipment to get up and running faster.